Random posts about networking, storage, guns, reggae, probably booze and whatever else I feel like posting about.
I may be wrong, but I think the only difference between Cisco’s Quality Management and Advanced Quality Management is the screen recording component, so these same steps may work fine Continue Reading…
Cisco, did you really have to make this process sooooo painful? Anyway, here’s what you’ll need to do if you want to upgrade an off the shelf 8831 conference phone Continue Reading…
I have a Cisco VoIP phone that I use remotely and to do that, it of course needs to be able to boot up and interact with its mother Call Continue Reading…
Here’s a solution I came up with for a problem where the installed version of Cisco Unified Contact Center Express (UCCX) was version 10.0.1 which means Finesse is also version Continue Reading…
So you’ve got a spiffy Cisco Unified Communications Manager (CUCM), formerly Cisco Call Manager, install for your company’s phone service? Maybe you have their Cisco Unified Contact Center Express (UCCX) Continue Reading…